At MARK RYDEN US, customer satisfaction is our priority. We take pride in the quality of our products and want every customer to shop with confidence.

If you are not completely satisfied with your purchase, we're here to help. Please review the following Return & Refund Policy before submitting a return request.

Please Note: We currently do not offer direct product exchanges. If you would like a different product, please return your eligible item for a refund and place a new order.

Return Eligibility

To qualify for a return, your order must meet all of the following conditions:

• Purchased directly from one of the official MARK RYDEN websites:
  • www.markrydenglobal.com
  • www.markrydenus.com
  • www.markrydenfactory.com
• Return request submitted within 14 days from the date of delivery.
• Item is unused, unworn, unwashed, and in its original condition.
• All original tags, accessories, manuals, and packaging are included.
• Product is not customized or personalized.
• Product is not classified as a Final Sale item (see Seasonal Promotion Policy below).

Returns that do not meet these conditions may be refused.

Items Not Eligible for Return

The following items are not eligible for return or exchange, except in cases of verified manufacturing defects or where required by applicable consumer protection laws:

• Customized or personalized products
• Gift cards
• Products damaged due to misuse, abuse, accidents, improper care, or unauthorized modifications
• Products returned without prior authorization
• Seasonal promotional products designated as Final Sale
• Clearance or discontinued products marked as Final Sale

Seasonal Promotion Policy

To maintain fair promotional pricing, products purchased during the following promotional events are considered Final Sale and are not eligible for return or exchange for non-quality-related reasons, including but not limited to:

• Summer Sale
• Back-to-School Sale
• Halloween Sale
• Thanksgiving Sale
• Black Friday
• Cyber Monday
• Christmas Sale
• New Year Sale
• Other limited-time promotional campaigns

Returns or refunds for promotional purchases will only be accepted if the product has a verified manufacturing defect, arrives damaged, or an incorrect item was shipped.

This policy does not affect your statutory consumer rights where prohibited by applicable law.

Manufacturing Defects

MARK RYDEN US stands behind the quality of our products.

Manufacturing defects include, but are not limited to:

• Broken or defective zippers
• Detached stitching or seams
• Faulty buckles or hardware
• Structural defects
• Defects present upon delivery

The following are not considered manufacturing defects:

• Normal wear and tear
• Cosmetic changes caused by regular use
• Minor color variations due to lighting or screen differences
• Water marks or appearance changes on certain coated or PU materials after exposure to rain or moisture that do not affect product functionality
• Damage caused by misuse, improper storage, accidents, excessive loading, sharp objects, pets, or improper cleaning
• Damage resulting from unauthorized repairs or alterations

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped;
• The item arrived damaged during transit;
• The product has a verified manufacturing defect.

MARK RYDEN US currently does not provide prepaid return labels.

A US$9.99 Return Processing Fee will be deducted from eligible refunds.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, it can no longer be cancelled. Customers may request a return after delivery in accordance with this Return Policy.

How to Start a Return

To initiate a return:

1. Visit the MARK RYDEN US Return Center.
2. Submit your return request.
3. Once approved, we will provide the appropriate return address.
4. Ship your package according to the provided instructions.

Returns sent without prior authorization may be refused.

Return Inspection & Refund Processing

Once your returned package arrives:

• Returns will be inspected within 7–10 business days.
• Approved refunds will be issued to the original payment method.
• Depending on your payment provider, refunds may require an additional 3–10 business days to appear in your account.

MARK RYDEN US reserves the right to:

• Refuse returns that do not meet our return requirements.
• Issue a partial refund if the returned item is incomplete, damaged, excessively used, or missing original accessories or packaging.
• Refuse returns showing evidence of intentional damage, misuse, unauthorized modification, or excessive wear.

Damaged, Defective or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 7 days after delivery.

Please include:

• Your order number
• Photos or videos clearly showing the issue
• Photos of the shipping carton and packaging (if applicable)

After verification, we will provide an appropriate solution, including replacement, repair, refund, or reimbursement of return shipping costs where applicable.

Warranty Claims

Products outside the return window but still covered under our Warranty Policy may qualify for:

• Free replacement parts
• Product replacement
• Repair service

Please refer to our Warranty Policy for complete details.

United States Customers

For orders delivered within the United States, this Return Policy applies in accordance with applicable federal and state consumer protection laws.

Unless otherwise required by law, the eligibility requirements, return shipping responsibilities, and processing fees described in this policy will apply.

Frequently Asked Questions

What should I do if my order is missing an item?

Please email info@markrydenus.com with your order number and the details of the missing item. We will investigate and resolve the issue as quickly as possible.

Can I exchange an item?

We currently do not offer direct exchanges. Please return your eligible item for a refund and place a new order.

I purchased my product from another retailer.

Please contact the original retailer directly, as they manage their own return policies.

I can't find my order number.

Please contact our Customer Support and provide:

• Your full name
• Email address
• Shipping address
• Approximate order date

We will help locate your order.

Do you provide prepaid return labels?

No. Customers are responsible for return shipping costs unless the return is due to our error or a verified manufacturing defect.

What happens if my return is refused?

If your return does not meet the eligibility requirements, we may refuse the refund and return the item to you at your expense.

Important Information

• Cash-on-delivery (COD) returns are not accepted.
• Return shipping costs are non-refundable unless otherwise required by law.
• We are not responsible for items lost or damaged during return transit.
• Please package returned items securely.
• MARK RYDEN US is not responsible for non-MARK RYDEN items mistakenly returned.